Delivery times – if the item ordered is in stock I aim to send it out within 5 working days of receipt. For items not in stock and commissions made to order please allow longer for these to be made.
Payment – If you would prefer to send a cheque or bank transfer please contact me using the form provided on the contact page.
Freya Laughton is not VAT registered and VAT is not charged on any items on this website.
Shipping in the UK – Postage on all shopping cart items is free within the UK, orders under £20 will be sent by first class mail, orders over £20 will be sent by recorded delivery and will require a signature. Postage on special commissions may be charged depending on the nature of the commission.
Shipping overseas – Orders under £20 will be sent by airmail; orders over £20 will be sent by international ‘signed for’ and will require a signature. £4 postage is charged for orders within Europe and £6 postage on all orders worldwide. Please contact me if you would like to buy something and live outside the UK
Returns policy – If you are not happy with your product, please return it to me within 7 days of receipt, and I will exchange or refund your purchase. I must receive any such goods in mint condition. If the goods were damaged when you received them, or were supplied in error, I will refund the cost of shipping. I cannot be responsible for returned goods being lost on their way back, so please retain proof of posting.
Care for textile items – I make every effort to construct my textile items to last, and include washing instructions specific to the item with your purchase. Aprons are all machine washable on a low heat setting, and can be ironed using the cotton setting on your iron. Blanket bags can be machine washed on a wool setting. All the seams in my bags and cushions are overlocked or double stitched.
Mailing list – If you would like to join my mailing list to be notified about new products and special events, please send your contact details using the form provided on the contact page. I do not share your contact details with anyone. If you would no longer like to be on my mailing list please send me an email requesting to be removed.
Availability – Please note that products on this website are handmade and no two items are identical. If you see an item you like that has already sold it may be possible for me to make something similar, subject to fabric availability. Please contact me using the form provided on the contact page to find out if this is possible. I make every effort to keep the information in this website updated and accurate, however, if I happen to receive more than one order for a product simultaneously I may not be able to fulfil both orders, I will contact any customer in this situation to arrange a similar product be chosen or made.
All copyright, design rights and other intellectual property rights in my designs, illustrations and products, together with the images, text and design of this website, are and will remain the property of Freya Laughton.